Personal note / Idea: I hope that the chatbot experience will become unified – from one's website and Facebook to when you arrive at the store. Hopefully the technology will prove me wrong.Īlso people are not willing to buy some things online: clothes, shoes, watches, accessories etc., so the chatbot can be used to quickly direct them to the nearest shop by using location, and assist them with the on-site purchase in a way that a website just won’t be able to. I believe chatbot is a conversion assistant, not the source. Some could say that buying from a chatbot without going on their website is the future, but I don't buy that. None of the big ones have gone for one yet though on their websites, but are instead testing on their Facebook channels. Quite a lot of e-commerce providers are starting to pick up chatbots. This image is from the University of Canberra chatbot, called Lucy.īest chatbot examples on websites in 2022: Universities We are at the moment talking with the largest university in Finland to create a chatbot for their signup process and student support. I know for a fact that at least these three universities use chatbots to help their students the University of Adelaide, University of Canberra and the University of Staffordshire. There are other service providers that do that as well for example Acobot which crawls your website and provides Universities use chatbots at the moment mostly for student support, and unfortunately are hidden behind portals for access. At Serviceform we provide a service chat Indexes all of your website content and provides that as the answers from the bot. Chatbots are great in finding that information. University websites are all about information. We wrote an article about this type of bots and how they increase your engagement to the article by 2-3 times. A good example of this use-case is a chatbot that is inside of your content. We wrote about how to use chatbots in media to gain more interactions to content. We have gotten in touch with large media agencies and offered our chatbot for them as a pilot. Chatbot example for media and content creation companiesĪ lot of media companies could use chatbots, but they have been stagnant so far. At Serviceform for real estate companies we usually use a chatbot that both learns and answers to preset chatbot flows such as booking an appointment, adding to a newsletter etc.īest chatbot examples on websites in 2022: Catering companies 5. Chatbot example for real estate companiesĭifferent real estate companies have jumped on different chatbots. We made an effort to be impartial, keeping three examples from Serviceform (as we do provide chatbots as a service as well!) but others too from different providers. In most cases, this means pre-created conversations which get triggered from users' natural language.īelow are some great examples from all types of industries. We at Serviceform create all three types but focus on the most valuable use-cases for business. There is also a third category that's a combination of pre-created chatbots and learning. There are two main types of chatbots, pre-created conversations and chatbots that learn. There are large players offering “soft-core” chatbots such as Drift, Intercom, and also us at Serviceform. Finally the early majority is starting to pick up on the trend, and the technology is getting good enough for business. There is also a dedicated website to follow startup investments into chatbot companies called Botfunded you can also find more examples at botlist. Then is also us, the small but effective team of Serviceform competing in the big market with our $350k in funding. For example Ojo Labs raised $45 million for a real estate chatbot and Lemonade released just five days before writing of this article that they have raised $315 million for a chatbot enabled insurance company. Startups are raising millions left and right to create chatbots that really work for certain industries. Best chatbot examples on websites in 2022
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